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JUL 9 2020

NitroEx security

NitroEx crypto exchange is the most trusted cryptocurrency trading platform in the market. Earning the assurance of our clients has always been our foremost priority and we draw that reliability through the best trading offerings, security, and transparency in the business. Our platform provides fi...
AUG 28 2020

I can’t remember my password?

In case if you forget your password, please use the following steps to successfully troubleshoot and do a reset. Go to the Secure Login page. Click on Forgot Password. Enter your email address and click on the Submit button. You will receive an email on the email address you entered. Click the...
AUG 28 2020

I need to update my phone details. How can I do it?

At NitroEx, email and phone numbers are the base identities of our users. You need to input correct credits while registering. In case if you have lost your mobile phone, or have updated your number, you can contact our customer care team at [email protected] You can also raise a ticket here. ...
AUG 28 2020

Lost email access.

If you have lost access to your account, forgotten your email address, or think that your NitroEx account has been compromised by a cyberattack, we urge you to immediately contact the NitroEx security team and have your account temporarily disabled. In case you no longer have access to the email a...
AUG 28 2020

Why can’t I reset my password?

NitroEx takes every possible precautionary measure to ensure the safety and security of our user’s trading accounts. With two-factor authentication, strong passwords, and device verification features, we safeguard account and user information from any data breach. When someone attempts to reset th...
AUG 28 2020

What should I do if my account is blocked due to too many login attempts?

NitroEx security team monitors activity patterns and analyses deviations that could possibly be dangerous for our traders. We take every measure to secure NitroEx accounts from external interference, cyber attacks, phishing, or third party access. If too many login attempts are noticed, NitroEx te...
AUG 28 2020

What is Two-Factor Authentication?

2FA or two-factor authentication is a vital security feature. It boosts account security and restricts anyone else from taking advantage of your account. Even if someone manages to sneak into your password, they will simply not be able to get hold of your account. Two-factor authentication adds an...
AUG 28 2020

How can I use Google Authenticator as a login type?

Google Authenticator is a mobile security application that verifies user identities before granting access to their accounts. It is based on two-factor authentication (2FA), generating a six-digit unique passcode for logging in to the NitroEx account. If you wish to use Google Authenticator as a l...
AUG 28 2020

I suspect that someone logged into my account. What should I do?

If you detect any unauthorized account activity, you may notice some of these signs: Receive notifications or emails which you did not request. Unknown activities or unfamiliar sessions in your login details. Unfamiliar crypto trades in your trading history which you did not perfor...
AUG 28 2020

I can’t reach my phone for Two-Factor Authentication (2FA)?

There may be a few reasons and circumstances where you unexpectedly wish to disable or reset the two-factor authentication (2FA) such as losing access to your verified email address or losing your mobile phone. If you are not receiving any messages on your mobile phone, please go through these ins...